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NEOX Infinity Platform & Application

A platform that makes buildings perform. Connecting systems, data and services.

The app is the visible experience. The platform is the operational value.

Overview

One premium digital experience for people. One connected operating layer for the building.

NEOX Infinity combines a premium user application with a full building integration, data and operational intelligence layer. It supports building performance by turning use cases into live services, data flows, dashboards and operating workflows.

NEOX Infinity app

The workplace experience layer

One mobile entry point for access, bookings, services, news, offers and feedback across the building.

01  Reception

Visitor management

Create a professional guest journey from invitation to arrival and building access.

Features

  • Appointment scheduling
  • Visitor pass flow
  • QR and mobile-ready arrival
  • Access-connected journey
  • Visit history

Benefits

  • Modern, branded reception experience
  • Reduced manual coordination
  • Clearer audit trail of expected and arrived guests
  • Multi-site consistency
  • Visits can link to rooms, parking and arrival communication
Visitor Management screen in the NEOX Infinity app

02  Access

Digital badge and mobile access

Replace fragmented badge handling with a mobile-first access experience.

Features

  • Digital badge
  • Wallet-ready credential support
  • Access-control integration
  • Door and lift journey support
  • Access mode settings

Benefits

  • Simpler arrival
  • Faster issuing, updating and revoking of credentials
  • Portfolio flexibility across different access systems
  • Lower onboarding and replacement effort
  • Access becomes part of the wider workplace journey
Digital Badge & Mobile Access screen in the NEOX Infinity app

03  Workplace

Space booking

Unify desks, meeting rooms and shared spaces in one consistent booking journey.

Features

  • Desk maps, floors and zones
  • Free-desk booking with a choice of method
  • Groups, attributes and zone permissions
  • Historical and real-time capacity reporting
  • Team areas and seating preferences

Benefits

  • Clear desk journey
  • Better team planning
  • Higher desk utilisation
  • Clear floor planning
  • Stronger workplace governance
Space Booking screen in the NEOX Infinity app

04  Mobility

Parking experience

Digitalise parking journeys from reservation to arrival.

Features

  • Shared and dedicated parking logic
  • Licence plate management
  • System connection and zone status
  • Visitor parking support
  • Growth path for public parking

Benefits

  • Easier commuter experience
  • Fair allocation
  • Operational visibility
  • Fewer manual exceptions
  • Expandable parking model
Parking Experience screen in the NEOX Infinity app

05  Amenities

Service HUB

One digital front door for shared workplace services and amenities.

Features

  • Browse amenities, availability and capacity
  • Time slots, rules, history and receipts
  • Service HUB entry and promoted amenities
  • Waitlists, reminders, sync and usage data

Benefits

  • One booking front door
  • Higher shared-space utilisation
  • Clearer operating control
  • Scalable portfolio model
  • Monetisation-ready service journeys
Service HUB screen in the NEOX Infinity app

06  Support

Help ticketing and emergency

Give users one place to request help, report issues and receive building information.

Features

  • FAQ knowledge base
  • Category-based helpdesk intake
  • Notification centre case updates
  • Response time and resolution workflow
  • Emergency alerts and escalation path

Benefits

  • Faster resolution
  • Clear communication
  • Better safety messaging
  • Lower user frustration
  • Service insight
Help Ticketing & Emergency screen in the NEOX Infinity app

07  Communication

Notifications and personalisation

Deliver relevant building messages without creating communication noise.

Features

  • Profile and password management
  • Language, building and legal settings
  • Notification preferences
  • Notification centre and selected audiences

Benefits

  • More relevant communication
  • Higher app adoption
  • Better multi-country rollout
  • Stronger user trust
  • Improved engagement
Notifications & Personalization screen in the NEOX Infinity app

08  Storage

Smart lockers

Make personal storage visible, flexible and easy to manage.

Features

  • Live availability
  • Flexible reservation rules
  • Type and location selection
  • Rule-based assignment
  • Utilisation reporting

Benefits

  • Secure storage
  • Hybrid-ready experience
  • Better space usage
  • Integrated workplace flow
  • Easier administration
Smart Lockers screen in the NEOX Infinity app

09  Community

Community news feed and offers

Turn the workplace app into a visible building communication channel.

Features

  • News and voucher publishing
  • Drafts, links and multilingual content
  • Categories, files and promoted content

Benefits

  • Clearer communication
  • Higher engagement
  • Stronger property identity
  • Better targeting
  • Operational control
Community News Feed & Offers screen in the NEOX Infinity app

10  Community

Events and engagement

Manage the full occupier event journey from promotion to registration and follow-up.

Features

  • Event publishing, archive and check-in
  • Participant admin actions
  • Media, waitlists and reminders
  • Targeted and multi-building events

Benefits

  • Higher participation
  • Less admin effort
  • Stronger community
  • Consistent rollout
  • Better guest readiness
Events & Engagement screen in the NEOX Infinity app

11  Orientation

Map and wayfinding

Help users understand where to go inside the building.

Features

  • Floor selection and floor-plan view
  • Point-of-interest filtering
  • Key amenity lookup
  • Visual building orientation

Benefits

  • Faster self-navigation
  • Easier amenity discovery
  • Lower support dependency
  • Better user confidence
  • Stronger workplace experience
Map & Wayfinding screen in the NEOX Infinity app

12  Logistics

Private delivery

Bring personal parcel handling into the same workplace service layer.

Features

  • Parcel registration
  • Arrival notifications
  • Routing logic
  • Pickup confirmation
  • Parcel history

Benefits

  • Safer handovers
  • Lower reception workload
  • Higher occupier convenience
  • Consistent service rules
  • Better service transparency
Private Delivery screen in the NEOX Infinity app

13  Hospitality

Restaurant and catering

Connect food and beverage services directly to the workplace app.

Features

  • Digital menus
  • Pre-order and collection
  • Dietary filters
  • Meeting catering
  • Order status and payment

Benefits

  • Less queueing
  • Better everyday experience
  • Improved meeting hospitality
  • Higher amenity usage
  • Demand insight
Restaurant & Catering screen in the NEOX Infinity app

NEOX Infinity platform

The control layer behind the building experience

Configure buildings, services, permissions, journeys and operating logic from one central platform.

01 / 07

Service management

Manage every service from one central location.

Application administration is the control point for services, users, configuration and daily platform behaviour.

  • Manage available modules and services
  • Configure application behaviour and service visibility
  • Support admin, receptionist and operator workflows
  • Keep changes controlled and auditable
Service Management screen in the NEOX Infinity app

02 / 07

Tenant and role-based governance

Clear responsibility and full control at every level.

Support a flexible hierarchy from portfolio to building, tenant, user and operational roles with clear access rights.

  • Global, portfolio, building and tenant hierarchy
  • Role-based permissions for users and operators
  • Audit logs
  • Separate scopes for admin, reception and facility teams
  • Governance model ready for multi-building operation
Tenant & Role-Based Governance screen in the NEOX Infinity app

03 / 07

Centralised building configuration

Configure the building logic behind the app.

Manage spaces, rules, services, journeys and operating logic across one or multiple buildings.

  • Define buildings, floors, zones and service availability
  • Configure booking, visitor, parking and locker rules
  • Set tenant-specific or building-level service logic
  • Support local differences while keeping a common platform model
Centralized Building Configuration screen in the NEOX Infinity app

04 / 07

Wellbeing intelligence

Improve comfort before complaints become issues.

Help operators understand how indoor environmental conditions affect comfort, productivity and workplace experience.

  • Indoor comfort trend analysis
  • Temperature, humidity, CO₂ and air quality visibility
  • Comfort deviation detection
  • Space-level wellbeing performance indicators
  • Recommendation logic for comfort-related adjustments
  • Correlation between occupancy, comfort and user experience
Wellbeing Intelligence screen in the NEOX Infinity app

05 / 07

Occupancy and utilisation

Turn space usage data into better workplace decisions.

Help operators and workplace teams understand how spaces are actually used across floors, zones, meeting rooms and shared areas.

  • Occupancy and utilisation trend analysis
  • Underused and overused area detection
  • Meeting room and desk usage visibility
  • Booking versus actual usage comparison
  • Peak-time and low-demand pattern detection
  • Space optimisation recommendations based on real usage data
Occupancy & Utilization Intelligence screen in the NEOX Infinity app

06 / 07

System health and logs

Make operation traceable, visible and easier to control.

Help operators identify recurring system issues, abnormal events, repeated alarms and operational patterns hidden inside technical logs.

  • System event and alarm log analysis
  • Repeated fault and recurring issue detection
  • Abnormal system behaviour identification
  • Equipment and subsystem health visibility
  • Prioritisation based on frequency, severity and operational impact
  • Traceable operational history for investigation and reporting
System Health & logs screen in the NEOX Infinity app

07 / 07

White-label and portfolio

One product foundation, many branded experiences.

Branding, services and user journeys can be configured without changing the product foundation.

  • Building and tenant-level branding
  • Configurable home-screen tiles and modules
  • Portfolio-ready service templates
  • Reusable operating model with local flexibility
White-Label & Portfolio Configuration screen in the NEOX Infinity app

Comparison

NEOX Infinity versus traditional tenant apps

One premium digital experience for people. One connected data and operating layer for the building.

Capability Traditional tenant apps NEOX Infinity
Design focus Designed for interaction, not operation. Designed for real-world building performance.
Daily utility Limited functionality: communication, visitor handling and space booking. Frictionless daily experience across building services.
Integration depth No deep integration with building systems. Unified app and full building integration: access, parking, lifts, BMS, IoT, AV and CAFM.
Efficiency output No real operational impact. Reduced operational cost potential and better space utilisation.
Retention and trust Low daily engagement after onboarding and no measurable effect. Higher tenant satisfaction, data-driven journeys and measurable building performance.
AI readiness No reliable building data foundation for AI. Integrated events, KPIs and operational data prepared for analytics, automation and AI.

People-first design. Data foundation. Platform integration. Certification proof.

Request a NEOX Infinity demo See Building AI